Returns

For factory defects of products purchased in the online shop, please contact us at info@kayimii.uk and send photos or videos showing the defect and the order number.


When your order arrives by courier, you have to open the parcel and check if a product has arrived defective (stained or broken). In this case, please reject the receipt and send us an e-mail with the order number to request a new shipment.


Registration of malfunctions or discrepancies found in products purchased in the online shop must be made within 7 (seven) calendar days of receipt of the product, by e-mail info@kayimii.uk sending photos or videos and the order number.


In this case, the transport is on behalf of the customer (the customer must request by e-mail a password reverse logistics), valid for 1 change;The product must be shipped with a copy of the invoice, manual, all accessories without proof of use, without violation of the original seal / label and in the original packaging;
If you did not like the product, you will have 10 days from the date of receipt of the product to pick it up and return it. If you did not like the product, you will have 10 days from the date you receive the product to pick it up and return it. This process will only be performed if the product and packaging are intact and tampered with. The product must be shipped with a copy of the invoice, manual, all accessories without proof of use, without violation of the original seal/label and in the original packaging;
To return, please contact us at info@kayimii.uk with your order number and reason for return.
Our team will send you a free return code via the post office.

You can choose to refund the amount (including shipping amount), voucher or exchange for other items closing the same amount, the product must be shipped with a copy of the invoice, manual, all accessories without proof of use, no breach of the original seal/label and in the original packaging.


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